Getting started

Create your workspace

Sign up with your work email. FlowX sends a verification code to confirm the address before the workspace is created. Each workspace gets its own URL slug, and your data is isolated from every other workspace at the database level.

FlowX is in beta: the trial is free, and paid access is currently granted by request.

Set the workspace defaults

In Settings → General an administrator sets the workspace name, default language (English or Arabic), right-to-left layout, timezone, week start, weekend days (the SLA clock pauses on them), and date format.

Build the organization

Add departments and units on the Organization page ("Add unit"), assign managers, and define each department's request services — the request types other teams can raise to it.

Invite your team

From User management, use "Invite by email" or "Add user". Each person gets one of six roles — Administrator, Executive Manager, Department Manager, Team Member, Authorized User, or Viewer — and invitees set their own password when they accept.

Raise your first request

Open Requests and select "New request". Fill in the title, choose the department that will handle it in "Assign to department", pick a type from that department's service catalog, set a priority, and submit. Approval routes to the receiving department automatically.

On mobile

Workspace creation and invitations are done on the web. On mobile, administrators can invite a teammate from the Directory screen.